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Our Delivery Policy


  1.  Delivery Charges

    1.1  For purchases above S$60, the fixed delivery fee is waived. A delivery fee of $10 is applicable for purchases below $60. 

    1.2  Free delivery is only restricted to addresses in Singapore.

  2.  Delivery Leadtime

    2.1  Delivery takes about 2 -5 working days, subject to delays due to unforeseen circumstances. (e.g. pandemic, shipping delays, etc.)

    2.2  An SMS will be sent to notify of the delivery date/time.

    2.3  If you did not receive the SMS, please email us at with your order details.

  3.  Delivery Locations

    3.1  No delivery will be performed to Jurong Island, Sentosa Island, Airport Zones (e.g. Airport Terminals, Airport Boulevard etc.), restricted Military Zones, or outside Mainland Singapore.

    3.2  An additional surcharge of $15, regardless of the purchase value of the order, will be imposed for delivery to specific locations in Singapore, paid by PayNow or Cash to the deliverer, upon the delivery of the order.

    3.3  Specific Locations

      3.3.1  Tuas Area starting with postal code: 627, 628, 629, 637, 638, 639.

      3.3.2  Central Business District Areas.

  4.  Deliveries beyond Singapore

    4.1  Currently, we’re not accepting overseas orders, do keep a lookout at this space for further updates!

  5.  Redelivery

    5.1  After confirmation and arrangement of the delivery, should customer like to reschedule the delivery or change the delivery address, the reschedule has to be done minimally 1 day in advance prior to the set delivery date, or an additional re-delivery charge of S$5 will be imposed for the subsequent delivery arrangement.

    5.2  Should the customer provide the wrong, incomplete delivery address or contact number resulting delivery failure, an additional re-delivery charge of $5 will be imposed for the subsequent delivery attempt.


  1.  Strictly no exchange for instruments or accessories damaged due to negligence and/or mishandling (e.g. accidental damage, failure to follow precautions, improper storage of instrument or accessory, exposure to moisture, exposure to excessive temperature, exposure to dust, dirt, sand, other pollution or other environmental conditions, etc.).

  2.  For instruments or accessories received in damaged condition, please email within 3 working days to make arrangements for the exchange. Otherwise, the item would be deemed as sold and accepted in the condition received.

  3.  Musical Express reserves all right to refuse exchange for instruments or accessories mishandled by the buyer.


  1.  Refund Policy

    1.1  Strictly, no refunds are allowed.

Exclusion Clause

  1.1  Musical Express shall not be liable for any injury arising directly or indirectly from the use of instruments or accessories.

  1.2  Musical Express shall not be liable for any loss or damage howsoever caused (including caused by negligence) arising from the buyer’s liabilities to third parties.

  1.3  Musical Express shall not be liable to any loss to the customer’s products arising from the incorrect delivery address given, resulting in wrong delivery.

T&Cs and Other Relevant Policies: Store Policies
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Terms & Conditions

Welcome to

By accessing the Site, you agree to comply with and observe all applicable laws, regulations and directives including without limitation the laws of the Republic of Singapore in connection with your access to, and use of, the Site.

You shall also be solely responsible for the set-up, configuration or compatibility of your hardware, equipment and software for access to the Site and you shall provide at your own expense all facilities or resources necessary for such proper access. Without prejudice to the foregoing, you shall not create any circumstances whereby other users are affected in their access to, and use of, the Site.

Musical Express makes no guarantee, endorsement, representation or warranty, term or condition of any kind, express, implied or statutory that the products advertised, provided and/or made available on the site including the downloadable content are of good title, correspond with description, merchantable, of satisfactory fitness or quality for any general or particular purpose. Nor is Musical Express under any obligation to provide any walk-in, house call, back up or technical support or any other post-sale service.

All products made available to you shall be the subject matter of a separate contract between yourself and Musical Express. Furthermore, Musical Express shall not in any way be responsible for the non-receipt of any order you make, or any delay in the delivery of any product you may order.

Only orders for Products on the Site that are accepted by Musical Express shall constitute a legal, valid and binding contract between yourself and Musical Express. All Prices, if stated, are in SGD, but excludes Delivery charges for purchase below $60. Prices may be subject to change without any prior notice.

Without limiting the generality of the foregoing, you are prohibited from any of the following actions while using the Site:

(a)  posting any unlawful, libellous, threatening, abusive, disruptive, or obscene material or message in violation of the rights of any person or which constitute a criminal offence, or otherwise violate any local, state, national, or international law;

(b)  uploading or reproducing any information protected by any intellectual property right without obtaining permission of the relevant intellectual property right owner. Only public domain files, and files which the relevant intellectual property right owner has given you express consent to copy and redistribute online or otherwise, may be uploaded to the Site, including any software files or libraries;

(c)  uploading files containing computer viruses or other disruptive programs;

(d)  acquiring or attempting to acquire passwords, financial or personal information from members;

(e)  violating any terms, rules or policies which are posted or otherwise made available or communicated to you in any manner.

All contents of the Site including, but not limited to the text, graphics, links and sounds are the copyright of Musical Express or its licensors.

Although Musical Express authorizes you to view and access the contents of the Site solely for your personal and non-commercial use, you may not otherwise copy, download, distribute, display, perform, adapt, modify, publish, create derivative works from, decompile, reverse engineer or otherwise deal with in any way all or any of the contents of the Site without the prior written consent of Musical Express.

You agree not to use the Site to send, post, promote or transmit on any place on the Site, any message or material that is unlawful, harassing, libellious, defamatory, abusive, threatening, harmful, hateful, vulgar, obscene, profane, threatening, racially or ethnically offensive or otherwise as determined by Musical Express in its sole discretion to be objectionable. In this regard, please note that any material that 

(a)  depicts nudity or genitalia in a manner calculated to titillate; 

(b)  promotes sexual violence or sexual activity involving coercion or non-consent of any kind; 

(c)  depicts a person or persons clearly engaged in explicit sexual activity; 

(d)  depicts a person who is, or appears to be, under 16 years of age in sexual activity, in a sexually provocative manner or in any other offensive manner; 

(e)  advocates homosexuality or lesbianism, or depicts or promotes incest, paedophilia, bestiality and necrophilia; 

(f) depicts detailed or relished acts of extreme violence or cruelty; or 

(g) glorifies, incites or endorses ethnic, racial or religious hatred, strife or intolerances.

Musical Express reserves the right to delete any such material from the Site. It is our policy to decline unsolicited suggestions and ideas. 

Notwithstanding our policy with regard to unsolicited suggestions and ideas, any inquiries, feedback, suggestion, ideas or information the customer provides the provider will be treated as non-proprietary and non-confidential.

Musical Express may terminate or suspend your access to and use of the Site at any time, without liability and for whatsoever reason or cause, without notice.

Musical Express reserves the right in its discretion to modify without prior warning or notice these Musical Express Terms and Conditions of Use and any information or material contained on the Site, including, without prejudice to the generality of the above, revisions, amendments, alteration of prices, withdrawals and discontinuations of any Product at any time and at the sole discretion of Musical Express or the participating merchants. You agree that your continued use of the Site after such modification shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications. As such, Musical Express recommends and advises you to visit this web page to review the prevailing Musical Express Terms and Conditions of Use on the Site.

In case of any conflict or inconsistency between these Musical Express Terms and Conditions of Use and any other terms or legal notices posted on the Site or otherwise applicable between the parties in relation to the Site, the documents shall prevail in the following order:

(a)  Musical Express Privacy Policy;

(b)  Musical Express Terms and Conditions of Use.

These Musical Express Terms and Conditions of Use are governed by the laws of the Republic of Singapore and any dispute arising out of or in connection with it shall be subject to the exclusive jurisdiction of the courts of the Republic of Singapore.

T&Cs and Other Relevant Policies: Store Policies
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Our Commitment To Your Privacy

Musical Express takes the privacy of your information very seriously.
This policy explains how and for what purposes we use the information collected about you via the Site. Please read this privacy policy carefully.

By using the Site and any services we offer via the Site, you are agreeing to be bound by this policy in respect of the information collected about you via this Site.

Musical Express respects the privacy of your personal information. Any personal information supplied by you or collected from you as a result of your access to or use of the Site will be used for the following purposes only:

(a)  to enable you to access or use a service on the Site;

(b)  to identify you when you access and use the Site in order for you to enjoy a customized and personalized experience;

(c)  to verify your identity;

(d)  to communicate with members, handle complaints, and provide updates and announce news;

(e)   to verify your address for delivery of purchased products or performance of services purchased and issuing bills;

(f)   to provide personalised services that you have requested;

(g)  to update and enhance our records and to advise you of other products or services which may be of interest to you;

(h)  to improve the design and marketing of our range of products and services for your use.

We will collect only the following personal information from you.

(i)  Name, mobile number, delivery address, email address and payment details;

(ii)  Information necessary for personalized services;

(iii)  Additional information collected, payment transaction reference provided by payment agent;

The use of your personal information will be kept to the minimum required in order for us to continually monitor and improve our services to our customers and keeping you informed about our products, services and other opportunities within Musical Express.

In particular, we do not rent or sell your personal information to any third party (unless as part of the sale of our entire assets or sale of our business as a going concern).

Personal information supplied by you or collected from you as a result of your access to or use of the Site is retained by Musical Express for as long as the purpose for which the data was collected continues. The personal information will subsequently be destroyed or de-identified from you unless its retention is required to satisfy legal, regulatory or accounting requirements or to protect our interests. As a general rule, the maximum retention period is seven (7) years from the date of receipt or collection by us from you.

Please note that you are given the option with respect to whether you agree to the foregoing collection, storage, use and disclosure of your personal information by us by choosing whether to submit the personal information or not. If you submit the personal information to us, we shall deem that as your consent and agreement to this Privacy Policy. Although it is not compulsory to give us this information, if you do not then we may not be able to provide you with the full range of services the Site has to offer.

Your personal information will not be disclosed by us to any third party, unless we have your permission or we are under a legal obligation or duty to do so, except for disclosure to the following individuals or entities which you agree to.

In order to improve our services to you, automated tracking devices such as a "cookie" are used. A cookie is a small amount of data that our Web server sends to your Web browser when you visit certain parts of our Site and the use of which is intended to assist our understanding of your interest in our Site. Some of our business partners whose content is incorporated into or linked to from the Site may also use cookies that we do not have access to or control over.

You can choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases may mean that we are unable to provide you with the services, or parts of the services, that you have requested.

Musical Express cannot distinguish the age of persons who access the Site. Hence, if you are under 16 years old, please obtain consent from your parent or guardian before you access the Site and submit any personal information to us. Should a parent or guardian have reason to believe that a minor has provided Musical Express with personal information without their prior consent, please contact us to ensure that the information is removed and unsubscribe them from any promotional contact opportunities.

The Site may contain links to other web sites (the "Linked Sites"). The Linked Sites are not under the control of Musical Express, and Musical Express is not responsible for any Linked Sites. You should note that any personal information that you provide to the Linked Sites are not subject to the Musical Express Privacy Policy. We strongly recommend that you be aware of their privacy and security policies.

This Musical Express Privacy Policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on us in respect of any other party or on behalf of any party.

Musical Express reserves the right in its sole and absolute discretion to modify without prior warning or notice to this Privacy Statement. 

You agree that your continued use of the Site after such modification shall constitute an affirmative acknowledgement by you of the modifications and agreement by you to abide and be bound by such modifications.

T&Cs and Other Relevant Policies: Store Policies
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